Privacy Policy

1. Information We Collect

• Identity Data: name, email address, phone number.
• Address Data: billing and shipping address, including city, state, postal code, and country (India only).
• Order Data: products purchased, payment status, order notes, and communication history.
• Technical & Usage Data: IP address, browser type, device identifiers, page interactions, and referral sources collected automatically via cookies and similar technologies.
• Communication Data: records of communications with support, feedback, or survey responses.

We do not intentionally collect information from children below 18 years of age. If you believe a child has provided personal data to us, contact us and we will remove it.

2. How We Use Your Information

We process personal information for the following purposes:

1. Order processing, fulfilment, and customer communication.
2. Providing customer support and improving service quality.
3. Facilitating payments through trusted partners (e.g., PhonePe, Razorpay) who operate under their own privacy policies.
4. Analysing site performance, diagnosing issues, and improving our offerings.
5. Complying with legal, accounting, and regulatory obligations.
6. Sending marketing communications where you have provided explicit consent (you may opt out at any time).

We do not sell personal information. We only share it with service providers who are bound by confidentiality obligations and process data solely under our instructions.

3. Cookies and Tracking

We use cookies, pixels, and analytics tools to deliver essential functionality, remember preferences, and understand visitor behaviour. You can manage cookies via your browser settings. Disabling cookies may impact certain features.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

5. Data Security

We implement technical and organisational safeguards such as HTTPS encryption, access controls, and regular reviews. However, no internet transmission is completely secure. By using our services, you acknowledge that we cannot guarantee absolute security.

6. Your Rights (India)

• Access the personal data we hold about you.
• Request corrections or updates to inaccurate data.
• Request deletion of data, subject to legal retention obligations.
• Withdraw consent for marketing communications.
• Lodge complaints with the appropriate data protection authority.

To exercise your rights, email us at hello@paharico.com. We may require proof of identity before acting on a request.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external sites, and we encourage you to review their policies.

8. International Transfers

We currently serve customers within India and store data on secure servers in India or jurisdictions with adequate protections. Any future international transfer will comply with applicable data protection laws.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will carry a new “Last updated” date and take effect immediately upon posting. Continued use after changes constitutes acceptance of the revised policy.